How to display D365 Portal comment "Subject" in Case Edit Timeline Portal Comment

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Posted on 24 Sep 2020 12:42:40 by Saravanakumar P

Please find the below screenshot for the requirement,

When you add the Subject in New Portal Comment from D365 Customer Service Hub that subject should be displayed into the Timeline of the customer portal.

Customer Portal

Please let me know is there any way to display the Subject from D365 to Customer Portal

Thank you

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LeoAlt 16,331 Moderator on 25 Sep 2020 at 02:57:54

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RE: How to display D365 Portal comment "Subject" in Case Edit Timeline Portal Comment

Hi Partner,

Unfortunately it is by design. Subject will not be able to show in portal timeline.

If you want to check all the subjects or other fields of portal comment in portal, you could add a subgrid in your entity form in D365 first and then add a Entity Form Metedata in portal entity form with subgird.

Best Regards,

Leo