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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to display D365 Po...
Service | Customer Service, Contact Center, Fie...
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How to display D365 Portal comment "Subject" in Case Edit Timeline Portal Comment

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Posted on by Saravanakumar P 25

Please find the below screenshot for the requirement,

When you add the Subject in New Portal Comment from D365 Customer Service Hub that subject should be displayed into the Timeline of the customer portal.

pastedimage1600950954850v1.png

Customer Portal 

pastedimage1600950965038v2.png

Please let me know is there any way to display the Subject from D365 to Customer Portal

Thank you

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  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: How to display D365 Portal comment "Subject" in Case Edit Timeline Portal Comment

    Hi Partner,

    Unfortunately it is by design. Subject will not be able to show in portal timeline.

    If you want to check all the subjects or other fields of portal comment in portal, you could add a subgrid in your entity form in D365 first and then add a Entity Form Metedata in portal entity form with subgird.

    pastedimage1601002620505v1.png

    pastedimage1601002635807v2.png

    pastedimage1601002665697v3.png

    Best Regards,

    Leo

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