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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Typical staff sizing f...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Typical staff sizing for F&O support ?

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Posted on by FrancoisT 188

Hello ! 

We have 75 users, on 9 different companies (so plenty of intercompany flows), 14 000 orders a year, a tiny catalog of 700 000 SKUs (around 1M. references with variants, coming from 120 suppliers all sending in completely heterogeneous formats), and we are using mostly finances & operations (no manufacturing). Dual write is connecting our companies & contacts to D365 Sales (we don't sync the products and orders, because of the catalog size). So we don't have a lot of transactions, but the catalog is huge. 

I know the size of a team can vary a lot according to many more details that I gave, but what would be the typical size of the staff to maintain this config of F&O (+ the CRM as a bonus) according to your experience ? Any feedback would be very welcome :) 

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  • Suggested answer
    Deepak Agarwal Profile Picture
    Deepak Agarwal 8,602 on at

    Hi Francois,

    As you already mentioned the team size can vary a lot. However based on the details you have provided, I can anticipate the below team member at minimum,

    1. Two finance consultant

    2. One SCM consultant,

    3. One CRM consultant,

    4. One technical consultant, must be able to manage LCS, Dual write, support minor bug/development

  • FrancoisT Profile Picture
    FrancoisT 188 on at

    Thanks for the fast answer ! Why two finance consultants, if I can be curious ? I was more thinking about more people to handle the huge catalog (we have to transform very unstable files from the suppliers, they can't provide something consistent, so it's a huge load for us).

  • nunomaia Profile Picture
    nunomaia 25 Moderator on at
    It's very difficult to answer without having deep analysis. You don't have many transactions, typically I see those volumes being posted in a single day instead of a single year.  
    For example, you mentioned that you import / update a huge product catalog. If you support interfaces with many errors, You might need a large team. 
    Another example,  what business processes are supported in your D365 Finance team ?  A new manin account or dimensions is required, will it be managed by the support team or Finance team ? Only after you have a final list of all business processes you can get a rough estimate. Finance can range from 0,5 FTE to 10 FTE, it all depends on the business process that the team will handle.   
  • FrancoisT Profile Picture
    FrancoisT 188 on at

    Thanks Nuno !

    We don't provide any interface for the catalog, the suppliers all provide Excel data at best (some are sending PDFs...). So we have an ETL to transform everything into packages for DMF. We used to support all that, plus everything else in the company regarding IT with 3 persons (1 data manager, 1 AX Dev/Support + support for plenty of other tools, 1 CRM / Web / plenty of other tools). It feels quite tight now with F&O, I must say (especially as more workflows are adding, like e invoicing and e ordering soon).

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