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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Not all choice values are showing in Quick Create Form and in a form

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Posted on by 5

Hi all,

I've added my form field to a "Quick Create Form" and it is only showing 2 options instead of 4 on the portal when published. This is also the case for the form which it is connected to.

However, the 4 options are showing perfectly fine in a sub-grid. 

Not sure where the issue is..

Can someone help me? Would greatly be appreciated! 

7776.Capture.PNGpastedimage1643277581390v5.png

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at

    Hi curiousquestion,

    Please check the following point:

    1. Clear your browser cache and try again.

    2. Please check did you create any JS event to remove the option.

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    Try clearing the cache by following below steps -

    Steps to clear portal server-side cache

    To clear the server-side cache:

    1. Sign in to the portal as an administrator.

    2. Navigate to the URL as follows: <portal_path>/_services/about.

    3. Select Clear Cache.

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Suggested answer
    Varsha deshpande Profile Picture
    135 on at

    Hi,

    Try clearing cache or check the form changes in incognito browser.

    Check if any JS events/ other controls are added to the field.

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