I have an ORD with deposit that we have an error when transferring to invoice. I checked the order before the transfer and everything was correct with the deposit posting correctly to the GL. My team tried transfer and received an error (I do not know what the error was) and then they removed the deposit payment and now the ORD shows previously invoiced. I was able to get it transferred to invoice (as I added a line item at zero dollar) and I add the other items back in. It transferred over the deposit but I can not post invoice. Before I did that, I did find an invoice matching the dollar amount (of the items) and item quantities but no customer id or date that appears to be the glitch when my guys did whatever they did to create this issue. We have had this issue on other occasions and our GP support group would fix it but I would like to be able to fix myself if possible. What is the best way I can fix this going forward or does it need to be sent to support? Thank you in advance for your help.
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