web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Business document/Elec...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Business document/Electronic reporting is not working to print with "Use print management"

(0) ShareShare
ReportReport
Posted on by Rafael Araujo 183

I created Sales order packing slip (Excel) by business document/electronic reporting, but I cannot print using the "Use print management" button.

I setup in Electronic reporting destination

pastedimage1679479191452v1.png

I setup the Print management setup

pastedimage1679479244069v2.png

But when I try to print with "Use print management" button, show the loading but does not open the report.

pastedimage1679479320035v3.png

If I use the "Copy preview" or "Original preview" the report worked and opened.

Could help me to know what is wrong?

I have the same question (0)
  • Suggested answer
    huijij Profile Picture
    huijij 19,811 on at

    Hi Rafael,

    Did you get any error message? Please check the Event viewer to do troubleshooting, if the issue still exists, it is recommended that you raise a ticket with Microsoft to investigate further.

  • JamesT Profile Picture
    JamesT 341 on at

    Hi Rafael

    • First I agree with Judy - you need to see if you are getting errors.  When I started playing with ER/Business documents I got ALOT of errors.  For example the may only appear after you print the report and you just miss them (I did!!)
    • I can see you have setting for CONVERT TO PDF=Yes
      • First thing to try - I initially tried using this and got errors.  Try setting to NO.
    • I can see that you have DOCUMENT TYPE = ANY
      • 2nd thing to try - You can try changing this to PRINT MANAGEMENT
        • You can then have different options for the VIEW/SEND/PRINT aspects of print management

    Regards

  • Suggested answer
    Julian Webb Profile Picture
    Julian Webb 5 on at
    Hi, 
     
    Looking at the screenshot, you haven't specified the destination you've configured as the named destination for the report? You need to select it from the dropdown list in the field above the report format.
     
    Once you've done that, the document should print where you've specified in the destination when you select use print management on the relevant form
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 449 Super User 2025 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 422 Most Valuable Professional

#3
BillurSamdancioglu Profile Picture

BillurSamdancioglu 239 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans