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ROI.EXE crashes

Posted on by 15

Hi,
One of muy clients has "suddenly" started facing a problem with ROI.EXE.
"Roi.exe has stopped working", message appears, after trying to run any report.

When you try to run a report, manually, (not from menu)
ROI.exe opens normally.
But when inserting the report code, it halts, showing the following message:

Programming Bulletproof Error 11500
Exception:
Microsoft.Dynamics.SL.Reporting.SLReportException.
Unable to load report. The type initializer for
'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an
exception.
The parameter is incorrect


Trying to analize  what could have happened.. muy client says the day before, Windows updates and office updates had been installed.

Have you ever experienced this ?
I highly appretiate your help.

  • Patricia Pico Profile Picture
    Patricia Pico 15 on at
    RE: ROI.EXE crashes

    This client is working with SL2015 CU2 from the very beginning.

    No upgrades of SL version has been done.

  • Patricia Pico Profile Picture
    Patricia Pico 15 on at
    RE: ROI.EXE crashes

    Will try reinstalling Crystal Reports... Thanks for the suggestion.

  • Abraham Milesot Profile Picture
    Abraham Milesot 35 on at
    RE: ROI.EXE crashes

    Have you recently updated the Client from SL7 to any bigger?

  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: ROI.EXE crashes

    Dear Patricia,

    You might try to uninstall/reinstall crystal reports on the workstation/server that was updated. Perhaps the office or windows update replaced a file.

    Best Regards,

    Jana MacDonald

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