Unable to clear 'Do not process' flag on project sales order

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Posted on by Amitsb1980

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Hi all,

I am unable to clear Do not process' flag on project sales order (Item requirements). This flag is ON by default when item requirements are maintained on the project.

As a result, I am unable to post a delivery note and get the following error.

We do not use call centre/retail set-up, also no order hold is configured or applied to the project or resulting sales order.

I tried to follow solution provided in the previous post on this subject, https://community.dynamics.com/forums/thread/details/?threadid=fdce9650-b838-4ff4-85c3-f38f5b46ffae without success.

Is there any other reason why SO is going directly to 'do not process' status?

Thanks,

Amit

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Answers (1)

chmanrubia 35 on at

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Unable to clear 'Do not process' flag on project sales order

Hi All,

Testing the solution proposed, I've found another way to enable the sales order having the feature working. Once the sales order field "Do not process" is activated for an order, you can go to check the salestable, using the URL route "systablebrowser&tablename", then look for for the field "MCROrderStopped" and unchecked it without any problem, seems extrange but is also usefull on production enviroments.

Regards,

Chris.
CU03052137-0 18 on at

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Unable to clear 'Do not process' flag on project sales order

Solution provided here worked for me :). Thank you!

Unable to clear 'Do not process' flag on project sales order

Problem resolved.

This issue was created due to enabling of a preview functionality called '(Preview) Pricing management'. Disabling this feature through feature management workspace removed the issue as this is only catered towards retail and commerce.

Thanks,

Amit
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KellenWise 9 on at

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Unable to clear 'Do not process' flag on project sales order

Hello,

We just ran into this issue as well and this is due to the new Pricing Management module. See post below:

https://www.linkedin.com/pulse/feature-can-silently-stop-your-d365fo-sales-orders-denis-trunin/

However, instead of disabling the new module, we have elected to keep it turned on and we will just be exporting the sales order header v2 entity, updating the field "IsSalesProcessingStopped" field with "No", and importing back into system and this will release the hold. Note we are doing this because we are earlier enough in the project that its not too big of a hassle. We expect one the module is fully released and out of preview, that Microsoft will fix the issue. If further along in project you can code out the issue via the post I shared above.

Thanks,

Kellen
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Amitsb1980 214 on at

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Unable to clear 'Do not process' flag on project sales order

Problem resolved.

This issue was created due to enabling of a preview functionality called '(Preview) Pricing management'. Disabling this feature through feature management workspace removed the issue as this is only catered towards retail and commerce.

Thanks,

Amit
Amitsb1980 214 on at

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Unable to clear 'Do not process' flag on project sales order

Hi Hana,

Thank you for your response. I checked the fields suggested by you.

1. There's no hold put on the SO as per the screenshot below.

2. Stopped is set to NO in general tab of the item requirements as per the screenshot below.

Are there any other settings I may need to check?

Thank you,

Regards,

Amit
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Hana Xue Microsoft Employee on at

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Unable to clear 'Do not process' flag on project sales order

Hi Amit,

It is stated in the documentation that the not processed flag on the sales order cannot be opened manually, and it is different in the case of using order hold or call center to create an order, so you need to check:
1. The order may be put on hold due to various reasons. You can go to the order hold page to check whether there is a sales order associated with the order and clear the hold according to the content in the screenshot.

2. Or, please check whether the stopped button is checked in the general option of item requirements.

Best Regards,

Hana