Not able to sync mobile app

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"We can't synchronise your changes because this version of Field Service mobile 2017 app isnt compatible with this d365 solution"

This is the error shown and it isnt syncing. Can anyone please help me solve this issue?

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Thomas David Dayman 11,323 on at

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Could you send some screenshots of this issue?

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Lina Bohlin Andersson on at

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Hi,

I'm experiencing the same problem. Downloaded a new trial version the other day for testing purposes and tried to connect the field service app to it. It has worked without problem for trial versions before. The version of field service is 8.1.0.134 and only available in Unified Interface. I'm wondering if this new version of field service is not yet compatible with the app?

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moko33 1,788 on at

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There will be a new Mobile App which you need. It is only available in preview, so not publicly, yet.

But it is coming soon.

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TheMarkChristie 10,328 Moderator on at

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A new version of "Field Service Mobile" (11.1) will be released very shortly - this will work with V 8.1 of the Field Service Solution

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Lina Bohlin Andersson on at

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Okey, then my suspicions were right. Thank you for confirming! You don't happen to know when this will be?

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TheMarkChristie 10,328 Moderator on at

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I know that Android and Microsoft Store have signed it off and it is awaiting Apple Verification so i would not think it will be too much longer

Remember to mark as verified and close

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VIJENDER REDDY 385 on at

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Thanks Mark.

Was there any notification sent to the existing application users? Application stopped syncing with the above mentioned error and right now its a big blocker.

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moko33 1,788 on at

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This problem that you have to wait for the release of the new "Field Service Mobile" App is only for those installations where you have Field Service 8.0 or above. For example when you create a new Trial Version.

If you're still on Field Service 7.5xx and facing issues than it should be a different problem.

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Lucky Dog 670 on at

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@ moko33 - you mentioned that the new app is available in preview. Can you explain how I can get it please?

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Shayan Soheili 940 on at

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Hello,

On 7/11/2018 I have followed a webinar provided by Microsoft about Fieldservice. During the webinar they mentioned that the new app will be avilable soon, but they didn't mention any specific date.

Regards,

Shayan

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