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Not able to sync mobile app

Posted on by Microsoft Employee

"We can't synchronise your changes because this version of Field Service mobile 2017 app isnt compatible with this d365 solution"

This is the error shown and it isnt syncing. Can anyone please help me solve this issue?

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Not able to sync mobile app

    There are a couple of other gotcha's

    have a look at the last minute of the video

    www.youtube.com/watch

  • Suggested answer
    Shayan Soheili Profile Picture
    Shayan Soheili 940 on at
    RE: Not able to sync mobile app

    Hello guys,

    The new Fieldservice mobile app, has been published today.

    [View:https://www.linkedin.com/feed/update/activity:6479529067145150464/]

    Link for IOS:

    [View:https://itunes.apple.com/us/app/field-service-mobile/id1414669075?mt=8]

    Link for Android:

    [View:https://play.google.com/store/apps/details?id=com.microsoft.d365.fs.mobile]

    Regards,

    Shayan

  • Shayan Soheili Profile Picture
    Shayan Soheili 940 on at
    RE: Not able to sync mobile app

    Hello,

    On 7/11/2018 I have followed a webinar provided by Microsoft about Fieldservice. During the webinar they mentioned that the new app will be avilable soon, but they didn't mention any specific date.

    Regards,

    Shayan

  • Lucky Dog Profile Picture
    Lucky Dog 664 on at
    RE: Not able to sync mobile app

    @  moko33  - you mentioned that the new app is available in preview. Can you explain how I can get it please?

  • Suggested answer
    moko33 Profile Picture
    moko33 1,784 on at
    RE: Not able to sync mobile app

    This problem that you have to wait for the release of the new "Field Service Mobile" App is only for those installations where you have Field Service 8.0 or above. For example when you create a new Trial Version.

    If you're still on Field Service 7.5xx and facing issues than it should be a different problem.

  • VIJENDER REDDY Profile Picture
    VIJENDER REDDY 385 on at
    RE: Not able to sync mobile app

    Thanks Mark.

    Was there any notification sent to the existing application users? Application stopped syncing with the above mentioned error and right now its a big blocker.  

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Not able to sync mobile app

    I know that Android and Microsoft Store have signed it off and it is awaiting Apple Verification so i would not think it will be too much longer

    Remember to mark as verified and close

  • RE: Not able to sync mobile app

    Okey, then my suspicions were right. Thank you for confirming! You don't happen to know when this will be?

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Not able to sync mobile app

    A new version of "Field Service Mobile" (11.1) will be released very shortly - this will work with V 8.1 of the Field Service Solution

  • Suggested answer
    moko33 Profile Picture
    moko33 1,784 on at
    RE: Not able to sync mobile app

    There will be a new Mobile App which you need. It is only available in preview, so not publicly, yet.

    But it is coming soon.

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