The issue is when we are selecting the incident type from the dropdown in the work order form, the estimated duration field gets auto populated after selection of the incident type. We save the record, everything works fine. But sometimes, if I am refreshing the form for checking if the products and services related to incident type are appearing in the products and services section, the estimated duration field loses its value and becomes empty (even marked as required).
Same happen when we go to schedule board to book this work order, once we book the order, we lose the estimated duration value.
Does it have to do something with the legacy web interface? Because most of the users are still using the old interface, few have started to use the unified interface. I have checked the workflows running at the backend, working fine.
Any help on this would be highly appreciable. I have no clue why its happening like this.
(the below image is just for reference in this image its showing the estimated duration but sometimes if we create a new record, it will lose the value from estimated duration field.)
