Default Printer Issue through RDP

(0) Share

Report

Posted on by Community Member

Hello,

Together with our Cloud partner, we are having an issue about printing in Navision.

We have a Remote Access server with Windows Server 2012 R2. Recently migrated from 2008 R2. Printers are installed on a Print server, distributed with a GPO. No Local redirected printers are used (and is not the goal due to mixed use of desktop, laptop and thin clients).

Users log in through RDP, see and can use their printers in Word, Excel, etc... All settings are correctly set as provisioned by the GPO.

However in Nav 5.0 We see another default printer. It isn't the default printer that is provided by the GPO. Also the default settings are not correct.

Also some users can select and give a print job to a print device, but nothing happens at the printer. It even doesn't receive the print job!

We tried already several options:

- Adding the printers per user in the printer selection: Didn't help

- Reset the Remote desktop user profile: helped for most*

* when we did a profile reset, most users were able to use the printers. However, it was still not the correct default printer.

For me the settings-bug and the no-print-bug are coming from the same problem. I already searched different fora and blogs, but didn't found a solution for this problem.

We are also in a migration-process to NAV2016. For the moment i don't see this bug in my user-account. However we still have to work different months with the NAV 5.0

Kind regards,

Pieter

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (0)

mmv 11,471 on at

Like (0)

Report

Hi,

Are you able to use the above mentioned printer with other applications like word, excel etc?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Mahesh,

Thank you for your reply.

Yes indeed, the printers do work perfectly normal in other applications like Word and Excel.

Was this reply helpful? Yes No
ManishS 86 on at

Like (0)

Report

When you try to print from NAV do you see local desktop printer.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

We see the printers that are installed on the server, distributed with a GPO. We don't allow redirected printers as 50% of our users have thin clients where no printer can be installed (Windows XP embedded :-) )

In fact the problems is similar to this one.

Quote: "When you look at the printer settings within their Citrix session the default printer is Printer A. When they run a report within Dynamics the defaulted printer is Printer B. "

Despite we are using RDP, we face the same problem.

Again, for me the fact that the default printer in Navision is not the same as in the Remote Session points to the same error as not being able to print. We also already checked Administration -> printer selection. But this doesn't help.

Was this reply helpful? Yes No
Suggested answer

keoma 32,729 on at

Like (0)

Report

following posting could be helpful: blogs.msdn.microsoft.com/.../printers-list-in-microsoft-dynamics-nav

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Jonathan,

Thank you for your reply. I've been talking with our external IT-partner. We would like to try to implement the hotfix from here , as mentioned in your link.

But apparantley this hotfix also needs a db-conversion when the new hotfix is installed? Don't we will have problems with the personalized modifications that has been done by our external NAV-partner in our Navision-software?

I suppose the hotfix only touches printer-related tables and settings?

kind regards,

Pieter

Was this reply helpful? Yes No
keoma 32,729 on at

Like (0)

Report

follow support.microsoft.com/.../2592845

after installing the hotfix files run the db conversion. don't forget to compile all nav objects. that should not cause issues with customized objects. at first create a backup of your database and also from the "old" navision system files. if something fails you can easily roll back.

Was this reply helpful? Yes No