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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / the request failed wit...
Microsoft Dynamics AX (Archived)

the request failed with http status 401 unauthorized (when running SSRS reports in AX)

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Posted on by Tremor Olaes 2,147

This is a weird one.  I went into users computer and tried to log in as different user (Shift + Right click)  and I was able to run the report as me in AX.  When I had her put her credentials, it does not recognize her login.  She is able to log into AX client and log into AX if she clicks on the “PROD” arc link, but not when she explicitly logs in as a different user (as her).  She is able to ping and log into SSRS report server. Has anyone seen this before?  I cleared her .auc files once already, but did not clear usage data yet.  She has also tried completely logging out of AX and client.

 

Any help would be appreciated.

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  • Suggested answer
    Jamal Mohamed Profile Picture
    Jamal Mohamed 2 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    Resetting the windows password had solved this issue.

  • Tremor Olaes Profile Picture
    Tremor Olaes 2,147 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    The problem was fixed by having the user reset her network password again.  Weird!

  • Suggested answer
    Chaitanya Golla Profile Picture
    Chaitanya Golla 17,225 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    Hi,

    Please have a look at the following link which has series of troubleshooting steps.

    daxdude.blogspot.com/.../ax-ssrs-error-request-failed-with-http.html

    (AX SSRS Error: The request failed with HTTP status 401: Unauthorized.)

    Also if the user password has been updated recently, try to log off and log back into the server.

    Thanks,

    Chaitanya Golla

  • Tremor Olaes Profile Picture
    Tremor Olaes 2,147 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    She is getting the error trying to run any SSRS reports in AX.

  • Tremor Olaes Profile Picture
    Tremor Olaes 2,147 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    yes the user access to the report and was able to run the reports in the past.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at
    RE: the request failed with http status 401 unauthorized (when running SSRS reports in AX)

    Your explanation is somewhat unclear. Can you confirm if the user was ever able to run reports and it just stopped working, or if they were never able to use reporting before at all?

    You might be missing the setting on the reporting server folder for the user accounts. Typically you should have added "yourdomain\Domain Users" to make reporting generally available to all user accounts for which you have given permission for within AX through security roles:

    technet.microsoft.com/.../hh271484.aspx

    If that is not the problem, I can see you are talking about shortcuts and using run as.

    Please note that AX is storing the configuration files for connectivity within the registry, unless you export it as an AXC file from the configuration tool. If that is the case, you need to put the AXC files' location within the AX executable's shortcut to always connect to the correct AX AOS instance, no matter what the default registry entry is for a user on the PC. Maybe you are missing that, and that is why you get different results.

    If the above points are not helping, please explain your situation better.

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