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I'm currently experiencing trouble when I try to post a payment journal. I think what happened here was that the bank recon from previous month picked up on this entry even though it wasn't posted (The payment journal can be seen via the vendor payment history page). Is there a way to work around this?
Hello Claudia,
Can you elaborate on this issue because the error message says that the document cannot be deleted whereas you mentioned that you wanted to post a journal.
I am wondering whether this can be the result of a customization?
Also, can you let us know which AX2012 version you operate (R2,R3) and for which country/region you operate this version?
Best regards,
Ludwig
Hi Ludwig,
This is the actual error message (image below). I received this message when I tried to post a wire payment journal. I'm having difficulties understanding why a check number must be filled in. I'm currently using AX2012 R3 (USA).
Thanks in advance!
Good Morning Claudia,
Can you check the following:
In the journal there must be a method of payment visible.
Navigate to this method of payment and open the payment control and payment attribute tabs.
There you have the possibility to specify and enforce whether or not check numbers must be entered, etc.
I am wondering if some of the checkboxes enabled there are responsible for your issue.
I checked the payment tab and this was the result. The method of payment was grey so I was not able to change the method.
Is it possible for this transaction to be captured in our bank recon despite being posted? It seems like I can't change anything after the bank recon period is closed.
Your help is much appreciated, thank you!
Hello Claudia_Chan,
You can find the setup for method of payment in the AP setup. Check in that method of payment if Check number must be filled in check box is set as enabled or not as mentioned by Ludwig.
Best regards,Sourav Dam
Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.
Can you please try the following:
Navigate to the method of payments that you see in your previous screenprint.
Provided that you have the proper user rights you can do a right-click and then say view details.
In the form that opens check the following section and the parameters that are active
Did you check the 'methods of payment form' and have you checked and tried to disable the payment control parameters?
Would be great if you could keep us informed whether this fixed your issue or whether some additional help/support from the community is needed.
Many thanks and best regards,
The problem is now solved! Thank you so much for your help. Really appreciate it.
Best,
Claudia
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