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Customer experience | Sales, Customer Insights,...
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Icons Not showing properly in Dynamics CRM on prem after fresh install V9.x

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Posted on by 615

Hello all,

We started new CRM V9 sales plateform install on-prem (new AD, DNS, web CRM, SQL CRM) and after installation V9 with CU 9.1.6.3 we noted that certain icons like chevrondown or calendar icons not showing properly (just litlle "square" insted of icon)

From this fres install, we have the "Demo CRM" org with only the sample data + our imported Production ORG : we have this issue on both org

See attached : exmple with the "demo" org : 

26_2D00_11_2D00_2022-11_2D00_59_2D00_53.png

Environnement : 

Windows 2019, SQL SERVER 2019 last CU, Dynamics CRM on-prem last updates 2022- november

Thanks in advance if you already are facing this issue

Herve

I have the same question (0)
  • Leco Lv Profile Picture
    on at

    Hi partner,

    I found the following case with the same problem, but I didn't find a solution currently, I guess it might be browser related. please try upgrade your browser version or try cleaning the cache.

    Calendar Icon Not Displaying Properly in MS Dynamics 365 CRM App - Microsoft Community Hub

  • Hervé ROBILLARD Profile Picture
    615 on at

    Hello Leco,

    I have found the root.... Internet access to Web CRM machine !

    Summary :

    We have install fresh CRM V9 -> V9.1.6.3 but on plateform very blocked : no internet on CRM machines...

    => And on Unified interface only => Some icons not display whereas these icons are present on Dynamics 365\CRMWeb\uclient\resources\images\ folder like chevrondown.svg

    When i Ask to test this CRM web server machine with internet outbound (80, 443) : the issue is fixed !

    And I tested on a CRM Lab : the same issue, with making shure to flush web cach....

    In developper chrome mode (F12) : we see error like this : 

    "

    y @ app.js?v=1.4.2976-v91onpremise:2904

    2.js?v=1.4.2976-v91onpremise:1 Some icons were re-registered. Applications should only call registerIcons for any given icon once. Redefining what an icon is may have unintended consequences. Duplicates include:

    GlobalNavButton, ChevronDown, ChevronUp, Edit, Add, Cancel, More, Settings, Mail, Filter (+ 1791 more)

    o @ 2.js?v=1.4.2976-v91onpremise:1

    "

    It's very strange to have this issue when CRM icons are present on install folders !

    Not possible to have CRM on prem without Internet so..... ok ...... add proxy project on server....

    Herve

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