Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Unanswered

Best Practices for Leveraging Customer Insights in Multi-Channel Journeys

(1) ShareShare
ReportReport
Posted on by

Hello everyone,
I’m looking for advice and best practices on how to effectively use Customer Insights data to optimize multi-channel customer journeys in Dynamics 365 Customer Insights - Journeys. Specifically, I’d like to know:

  • How can I personalize customer experiences across different channels using the insights gathered from unified customer profiles?
  • Are there any recommended strategies for automating touchpoints based on customer behavior patterns?
  • What key metrics should I be tracking to ensure optimal engagement across email, SMS, and other channels?

I would greatly appreciate any insights or examples from those who have successfully implemented these strategies. Thank you!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,419 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,492 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans