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How to Embed Images in KB Articles

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Posted on by James2019

I tried to follow the link below:

https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/01/08/how-to-embed-images-and-videos-in-kb-articles

But theres no way to add the image file???

Please help me

Thank you

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Adrian Begovich 1,032 Moderator on at

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Hi James2019,

Make sure that you followed all the steps in the article correctly.

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RaviKashyap 55,410 Moderator on at

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Hi,

Are you facing any issues? The article should help you add images.

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LeoAlt 16,331 Moderator on at

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Hi James,

I have tried the steps provided by your link and it worked well.

If you are using Dynamics 365 V9.X, you should go to Custom Service Hub to add KB articles.

If you still can not add the image, please check the following points.

1.Did you successfully add the image to web resource?

If not, confirm that you have the permissions to write/edit web resources.

2.Which image file you want to add to KB articles?

We could only add .png, .jpeg, or .gif files.

3.Did the system provide any issue?

Could you kindly share more information to let us help you better.

Hope it helps.

Best Regards

Leo

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James2019 20 on at

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Yes i did, but when i go to to Web resource. there is no way to add the image.

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James2019 20 on at

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When i go to settings>Customizations> Customize the system>Web resources

Theres is no way to add the image

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James2019 20 on at

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Hi Leo,

i cant find the screenshot in step 2 where i can add the image.

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RaviKashyap 55,410 Moderator on at

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Hi,

When you create the new web resource, you can select the type pf the file which could be either png, jpeg, gif. Once selected, you will get an option to upload the file, select fil, save the record and then use it as per the article. Refer this:

Hope this helps.

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James2019 20 on at

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oh ok so i need to create web resourcE?

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James2019 20 on at

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how can i create a new web resource?

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RaviKashyap 55,410 Moderator on at

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When you go to settings>Customizations> Customize the system>Web resources, you then need to click on the "New" button. This will open th above popup to add new web resource.

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