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On the Portal, there is a button called 'Add comment' to add comments by the user into the case. Once the case status is resolved, this button needs to be disabled or hidden as there is already an action button showing in the case called "Reopen Case" and we want to restrict users from using the 'Add comment' button to add comments onto resolved cases.
Can this be configured please?
Thank you very much Clofly. This works perfectly!
Hi Manu,
We can insert custom javascript into web template: "Customer Service - Edit Case" to achieve your requirement.
You may had noticed that this label will always change based on case status.
This label is "label-success", which will appears when current case status equals 1.(Closed)
So we insert our code into the snippet:
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(function ($) {
setTimeout(function(){
$('.addnote').css('display', 'none');
}, 2000);
}(jQuery))
A timer is required because our function will be executed before the "Add comment" button is rendered,
we need wait some time to catch the element.(You might need to change it based on your portal performance)
Now the button will be hidden if case had been closed.
Regards,
Clofly
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