Case Portal comments - 'Add comment' button visibility based on case status

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Posted on by Manu Manuel

On the Portal, there is a button called 'Add comment' to add comments by the user into the case. Once the case status is resolved, this button needs to be disabled or hidden as there is already an action button showing in the case called "Reopen Case" and we want to restrict users from using the 'Add comment' button to add comments onto resolved cases.

Can this be configured please?

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cloflyMao 25,210 on at

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Hi Manu,

We can insert custom javascript into web template: "Customer Service - Edit Case" to achieve your requirement.

You may had noticed that this label will always change based on case status.

This label is "label-success", which will appears when current case status equals 1.(Closed)

So we insert our code into the snippet:

(function ($) { setTimeout(function(){ $('.addnote').css('display', 'none'); }, 2000); }(jQuery))

A timer is required because our function will be executed before the "Add comment" button is rendered,

we need wait some time to catch the element.(You might need to change it based on your portal performance)

Now the button will be hidden if case had been closed.

Regards,

Clofly

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Manu Manuel 20 on at

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Thank you very much Clofly. This works perfectly!

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cloflyMao 25,210 on at

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Hi Manu,

It's glad that your problem has been solved.

Please kindly mark as verified if you had found my answer helped, it would be greatly appreciated.

Regards,

Clofly

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