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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Surfacing Inspection Component on Custom Work Order Service Task Form

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Posted on by 76

The Out of Box Work Order Service Task form has a single-line text Form Component called "SurveyControl" with a form component called "CC_InspectionSurveyControl_Name" enabled. 

When attempting to add this component to a custom WO Service Task form, I see a multi-line text SurveyControl field, but no single-line. The multi-line does not provide the option to add the form component "CC_InspectionSurveyControl_Name". 

Is there any documentation for enabling the new Inspection Form Component on a custom form that someone can point me to?

Thank you

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi AllThingsMS,

    Unfortunately, you can't add the Inspection control to custom Work Order Service Task form, which is by-design.

  • AllThingsMS Profile Picture
    76 on at

    Hi Leah,

    Thanks for that information. Do you have any idea why they would put this design in place?

    Thank you

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