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Service | Customer Service, Contact Center, Fie...
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Tax Code not working on Work Order

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Posted on by 522

Hello,

I am trying to apply Tax code on work order but not able to do so, As the below image is not allowing me to set the value of Sales Tax-Taxable  field to "Yes".However I can see Total amount in below image but tax not applied.

pastedimage1591123428132v1.pngpastedimage1591123428135v2.png

Below are the setups for billing account and tax code:

pastedimage1591123428138v3.png

pastedimage1591123428144v4.png

Product Taxable , Service taxable and agreement taxable are set to "Yes"

Where am I missing? your suggestion will be highly appreciated.

I have the same question (0)
  • megha18 Profile Picture
    522 on at

    Hello,

    I am trying to apply Tax code on work order but not able to do so, As the below image is not allowing me to set the value of Sales Tax-Taxable  field to "Yes".However I can see Total amount in below image but tax not applied.

    WO.pngAmount.png

    Below are the setups for billing account and tax code:

    Account.png

    TaxCode.png

    Product Taxable , Service taxable and agreement taxable are set to "Yes"

    Where am I missing? Any suggestion will be highly appreciated.

  • Suggested answer
    moko33 Profile Picture
    1,788 on at

    Did you check whether the Work Order Type you are using has been set to Taxable: Yes?

  • Suggested answer
    dian74 Profile Picture
    2,481 Most Valuable Professional on at

    The (billing) account has a Tax Exempt Y/N field that needs to be set to "No"  and the work order type needs to be taxable in order for this to work. More details here: docs.microsoft.com/.../create-work-order

    Please mark this answer as verified if this was helpful

  • Lixzh Profile Picture
    Microsoft Employee on at

    Please refer below

    docs.microsoft.com/.../create-work-order

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