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Customer experience | Sales, Customer Insights,...
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Why web interactions of marketing insight are only visible for specific contact?

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Posted on by 30

Hi everyone,

I found an issue that web interactions in Marketing insight are only visible for a specific contact.

But other contacts with the same web role and security role, nothing can be seen even if they click or visit the same web page.

pastedimage1658407556778v1.png

What might be the reason?  Any advice will be appreciated.

Since I'm now trying to track login user info who visit our powerapps portal webpage, this function is required.

All the other contacts will be marked as "anonymous" even they are existing contacts in our Dynamics CRM and visited target web page.

Then I found that it's because web interactions can't be retrieved for these contacts.

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