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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 : Missing...
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Dynamics 365 : Missing Email Attachment & Notification

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Posted on by Sivasannkar Ramadoss 4

Hi, 

We have configured server side sync and email attachment size limit of 10000 KB in CRM 

pastedimage1605507108946v1.png

When we receive email with attachment file size > 10 MB legacy form usually provides a notification stating that some attachment is missing like below. 

pastedimage1605507237564v2.png

But for the same email UCI form is not displaying any message to users. 

pastedimage1605507297530v3.png

Is there any issue with UCI notification? 

Thank you 

I have the same question (0)
  • Verified answer
    mobeenmohsin Profile Picture
    mobeenmohsin on at

    Hi Sivasannkar,

    Hope you are doing well.

    It seems that the behavior is different in UCI and legacy web client, it is better to open support request with Microsoft to confirm the behavior and further investigation. Thank you.

    Best Regards,

    Mobeen Mohsin

  • Sivasannkar Ramadoss Profile Picture
    Sivasannkar Ramadoss 4 on at

    Hi Mobeen,

    Thank you for the inputs. Yes reported this to Microsoft and they have confirmed this as a product/UCI bug and targeting to fix this by Jan 21.

    Regards,

    Siva

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