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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Outbound marketing lim...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Outbound marketing limit on subject line when using script

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Posted on by jwcpc 274
Hi
 
Trying to do a simple if then else statement on an OB Marketing email, but I get a field  exceeds 256 characters error. I'm now having to load all of my subject lines into a contact field and reference them from there - but surely there must be a way to override this error when using scripting in subject line?
 
Thanks
Jon
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    In order to remove the error notification, you will need to resolve the error by finding the field that reported the error and limiting it to 256 characters or less.
    In my testing, it was able to find the relevant fields very quickly based on the error notification.
     
    Best Regards,
    Dengliang Li
     
  • jwcpc Profile Picture
    jwcpc 274 on at
    Thanks Dengliang - but think you're missing the point.
     
    I know it's the subject line that is causing the error, it's just 256 characters is very restrictive when you want to use scripting. For example it might contain effectively 3 subject lines based on a contact's profile e.g. 

    if x subject line 1 else if y subject line 2 else subject line 3

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