Best way to find a good RMS Support and Implementation Partner

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We are looking for a Microsoft Dynamics RMS/AX certified partner. Will especially concentrate on their knowledge base, support staff and hours, and customer service. Does anyone have any good recommendations on where to start?

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enieves 15 on at

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In Atlanta, GA we have used Falcons Nest Business Solutions - Paul Husted, for over 6 years. He is great!

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Community Member on at

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There are quite a few good RMS partners that monitor this forum, they should reply over the next few days. Off the top of my head I can think of Checkpoint Software (Jeff Hobbs) and RITE (Ryan Sakry); RITE's web site is www.rite.us, I don't have Checkpoint's web site. Good luck in your search.

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bmadams 240 on at

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Ladenna, Thanks for posting this.

We are also looking for RMS support so I will monitor this posting. I hope it is a good idea to tag along to this post. If not, I will move all to its own post. We are:

- in the North Georgia, Cumming/Dawsonville GA area

- ABBA House, a non-profit women's facility (http://www.abbahouse.com/)

(focused on "helping broken women be made whole" by helping them break free from addiction and abuse)

- We have 2 Thrift Stores, 3 registers,both using MS RMS

- We use only the basic features and only need support 2-4 times a year.

- we had a very expensive support contract that we could not justify and had to let lapse. We are willing to pay for support.

- we now have a great IT guy (me :-)) that is not familiar enough with RMS to provide the support needed. But trying very hard.

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Jeff @ Check Point ... 13,382 on at

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Hi LaDenna.

We are not certified for AX yet, but are for RMS for about 10 years.

Contact me by clicking on my name above to discuss our Support offerings.

We offer a monthly 24/7 phone/email/remote plan at $50 per month/store and/or a Pay Per Incident @ $75 per incident.

We are in the Las Vegas, NV area, but with our remote access, we handle stores all across Canada and the U.S. for both training and support.

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Jeff @ Check Point ... 13,382 on at

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Fernando,

Thanks for the kind words.

We are in the middle of a website re-design, so its not worth going to it right now.

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