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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / RM Credit Memo will no...
Microsoft Dynamics GP (Archived)

RM Credit Memo will not Unapply

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Posted on by Bill Campbell 12

When we look at the record in the RM20101 the document is showing as follows:

Customer XX ORTRXAMT 136882.20  CURTRXAM 0.000000 SLSAMNT 136882.20 DOCDATE 2015-03-11

There are three such documents in the OPEN file.

My expectation is that wiht the CURTRXAM at ZERO, I should find an offset amount in the RM20201 table - Sales Apply Open - but I do not.  

There are no current year or past 2 years transactions in the RM30101 History Table or in the RM30201 History Apply

Want to VOID these transactions, so wondering if I can set the CURTRXAM to the same as the ORTRXAMT and then have them void in the system.

The transactions appear to be 'orphaned' and the system does notthing with them in a Check links or Reconcile.


Your thoughts are sought.

*This post is locked for comments

  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 12 on at
    RE: RM Credit Memo will not Unapply

    Soma, interesting that is the same conclusion we came to and is why I have posted anything on the matter as of yet.

    We just did a full TEST copy of the database, modified the CURTRXAM in the RM20101 to make the same appear as unapplied in the Apply Sales Transactions and we were sucessfully able to then apply the credits to outstanding invoices and the client gets the results expected in the Financial Statements and the Trial Balance documents.

    Once completed in TEST we then proceeded to complete the same LIVE with no errors and not one moment of work was missed.

    Documents are now fully applied and are now moving to HISTORY as we complete the Monthend which will include the PTR cycle.

    Thanks for the confirmation on the process.

  • Verified answer
    soma Profile Picture
    soma 24,410 on at
    RE: RM Credit Memo will not Unapply

    If there is no applied document available in the Sales Apply open and history against the mentioned credit memo, then you can update the ORTRXAMT to CURTRXAM field through back end and can void the same in GP ( if you needed). Also run the reconcile after updating CURTRXAM.

    Hope this helps!!!

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