Good Morning folks,
I know this is probably a very old question but I have looked around the internet and cannot figure out exactly where the assignment is done. We are attempting to automate our customer statements by e-mail but are having difficulty getting the custom word template to show up. The custom word template has been created under 'RM Statement On Blank Paper' as the Form 'On Blank Paper' is used for e-mailing statements; however, we cannot figure out exactly how we get this format to e-mail out.
Is it something that has to be setup on the Message ID? I've looked at numerous articles online but I can never quite see how we assign our custom form; unless I have modified the wrong form.
Any help would be appreciated!
Cheers,
Steven