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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / My CRM Registration To...
Customer experience | Sales, Customer Insights,...
Suggested Answer

My CRM Registration Tool can not log in CRM online

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Posted on by Peter Cong 137

Hi,

I have created a CRM online trail version and it works fine,

I also downloaded a CRM Registration Tool (version #: 9.0.0.9525 32bit) to connect this CRM online, Chose: "Don't know", and outlook email address with the password which as the user email and password when log in the CRM trail version. but I got error below:

This is error log:

Source : Not Provided
Method : Not Provided
Date : 9/28/2020
Time : 11:40:40 AM
Error : You don't have permission to access any of the organizations in the Microsoft Common Data Service region that you specified. If you're not sure which region your organization resides in, choose "Don't know" for the CDS region and try again. Otherwise check with your CDS administrator.
Stack Trace : Not Provided
=========================================

Does anybody know why? thanks a lot,

Peter

I have the same question (0)
  • Suggested answer
    Roberto Ilidio Profile Picture
    Roberto Ilidio Microsoft Employee on at

    Hi Peter, 

    Check this thread here with a similar discussion and troubleshooting steps ( using Fiddler) and few alternatives to resolve: https://community.dynamics.com/365/f/dynamics-365-general-forum/369550/dynamics-365-plugin-registration-tool-gives-permission-error

  • Peter Cong Profile Picture
    Peter Cong 137 on at

    Hi Roberto, thanks a  lot for your help, tried it, but I still can not figure out how to resolve it. Any way, thanks

  • Suggested answer
    Roberto Ilidio Profile Picture
    Roberto Ilidio Microsoft Employee on at

    Hi Peter,

    Did you try to configure   <add key="SkipDiscovery" value="True" /> ?

    Did you try to collect https traces using Fiddler? Is there any additional relevant error in fiddler logs?

  • Peter Cong Profile Picture
    Peter Cong 137 on at

    Hi Roberto, I have just tried to add <add key="SkipDiscovery" value="True" /> as below:

    <appSettings>

       <add key="MaxCrmConnectionTimeOutMinutes" value="20"/>

       <add key="SkipDiscovery" value="True" />

     </appSettings>

    Since I have  <add key="MaxCrmConnectionTimeOutMinutes" value="20"/>, I even removed it and only kept <add key="SkipDiscovery" value="True" /> in my <appSetting>

    it still does not work, same error

    I will try Fiddler and if it works, I will let you know then.

    thanks a lot for your help,

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    HI,

    Try downloading latest SDK tools from below location.

    http://xrm.tools/

    And make sure you select Don't Know in region dropdown while connecting to CRM from PRT.

    Please mark my answer verified if i were helpful

  • Peter Cong Profile Picture
    Peter Cong 137 on at

    Hi Bipin, thank you for your help, actually, my Plugin Registration Tool was downloaded from the same site as you posted,

    But anyway, I totally removed the original download and redownload it again from your URL, unfortunately, I have the same error, any idea more?

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