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Customer experience | Sales, Customer Insights,...
Suggested answer

Tracking Internal User Emails

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Hello,

We would like to track emails sent from our members (account, contact + some custom entities). 

However, we do not want to track emails sent from user accounts, unless they are going to an account, etc.

Is there a way to exclude USER from the automated email tracking?

Thanks in advance.

  • Suggested answer
    Karim Rios Profile Picture
    on at
    RE: Tracking Internal User Emails

    Hello,

    There is not posibility out of the box  please check  docs.microsoft.com/.../email-message-filtering-correlation and https://docs.microsoft.com/en-us/power-platform/admin/associate-email-address

    The only option would be to use a Workflow or Flow to clear out the undesired messages 

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