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Customer experience | Sales, Customer Insights,...
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Deactivate Mailbox sync with User deactivation

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Posted on by 10

Hi all,

if a user leaves the company or changes the business are and does not work any more with Dynamics sales we reject the license from the user and the security group membership.

User management shows now the information, that the user is not managed in Office 365 any more, but we still find the user an "activated users". His mailbox is also still active. 

How is ensured that existing mailbox serverside sync will stop the synchronization when the user looses the access to the environment?

Thanks Dirk

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi dirk.schneeweiss@t-systems.com,

    Please navigate to Settings->Email Configuration, then select the user's mailbox and click edit button:

    Snipaste_5F00_2022_2D00_02_2D00_17_5F00_09_2D00_43_2D00_12.png

    Then follow the steps:

    Snipaste_5F00_2022_2D00_02_2D00_17_5F00_09_2D00_45_2D00_39.png

  • Suggested answer
    dirk.schneeweiss@t-systems.com Profile Picture
    10 on at

    Hi Steve, 

    that's what I expected, the Dynamics system does not remove the permissions automatically. Thank you for the reply!

    Dirk

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi dirk.schneeweiss@t-systems.com,

    If you think you answer helps you, you could verify it to close this thread:

    Snipaste_5F00_2022_2D00_02_2D00_18_5F00_09_2D00_12_2D00_49.png

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