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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Item Number with hyphe...
Microsoft Dynamics AX (Archived)

Item Number with hyphen issues

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Posted on by Edwin Tjhai 290

I have very heavy customized AX 2009.

And, I tried to create Purchase Order on Customer Service Workstation.

Then, added a line item like "H123-NC".

The AX infolog prompted messages "Item H123NC" does not exist.

On the hand, the Item ID "H123-NC" existed on Item Master.

Then, I looked the SalesTable and it showed ItemID defined as NVarchar(20).

I'm not sure why AX prompted this errors.

Please help and advice.

Thank you,
Edwin

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I have the same question (0)
  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    With a system administrator access you could double click the error message text, and that should take you to the code line which has raised the error. If that does not help, you could add a breakpoint on \Classes\Info\add in a Development/Test environment (you should not debug production), and code execution should stop whenever you get an infolog message, then you could navigate the Call stack to see what is going on.

    I would avoid using special characters in unique identifier fields such as ItemId, stick to alphanumeric characters.

  • Verified answer
    Edwin Tjhai Profile Picture
    Edwin Tjhai 290 on at

    I double click the AX infolog message and it did not bring me to codes.

    It prompted "The value 'H123NC' in filed 'Item number' is not found in relating table 'Items'

    It removed the hyphen.

  • Verified answer
    Zain Bokhari Profile Picture
    Zain Bokhari 3,208 Moderator on at

    You should ask a developer from your team to sort this out for you.

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    If you could not open the error message code, then the only way is to work your way through the other suggested option with a developer on a non-Production environment, by putting a breakpoint at the right places of the application to check what is going on.

    Can you please make sure you tick the checkboxes for helpful answers next to each post, so the topic gets resolved? Thank you.

  • Verified answer
    Edwin Tjhai Profile Picture
    Edwin Tjhai 290 on at

    The Dev found a flag in our Custom AX that setup to prevent Hyphen character in AX form.

    Then, we deleted the Hyphen flag and it's working now.

    Again, many thanks for your helps and advice.

    Thank you,
    Edwin

  • Verified answer
    Zain Bokhari Profile Picture
    Zain Bokhari 3,208 Moderator on at

    Great. Now the only thing that remains is to mark this thread resolved by marking the helpful answers as verified. Cheers.

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