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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Issue with Import User...
Finance | Project Operations, Human Resources, ...
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Issue with Import Users option in Dynamics 365

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Posted on by AK2 69

When we use the 'Import User' option to add a new user accounts, it seems to endlessly load all Active directory users. It isn't possible to 'filter' the Name field during this loading process.

Platform version: 10.0.33

Current Troubleshooting analysis:
This behaviour is inconsistent. Some users face this issue while some do not. 
This issue does not seem to be related to roles, since we have observed some people with 'System Administrator' role experiece this issue while others do not experience.

For some users, the loading stops after couple of minutes and presents a warning message at the top:

 

We have not seen this issue before, so I am not sure if it is related to the new platform upgrade..
Any tips or suggestions on further troubleshooting this is really appreciated

On another note: When we use Import Users functionality, the user gets assigned the company which is all in small letters, while the configured company is all in capital letters. Is this just a formating issue or there is more to it?

  • Suggested answer
    AK2 Profile Picture
    AK2 69 on at
    Issue with Import Users option in Dynamics 365
    Turns the issue was affected by the resolution setting for the specific users

    When the user choses the lowest ‘Size’/resolution under ‘User options’, the list of users or roles remains ‘stable’.
     
    This is more of root cause of the issue, not sure if should raise a ticket with Microsoft. Please feel free to advise me.
  • AK2 Profile Picture
    AK2 69 on at
    Issue with Import Users option in Dynamics 365
    Hello Andre,
     
    Apologies for my late response. In my attempts of troubleshooting the issue, I tried deleting the existing user, and re-creating the user's access. This had seemed to resolve the issue for the user. It seemed like a good work-around around solution. However, we had not found the root cause of this issue. 
    The user reported the issue again where the import button loops through all the users endlessly. This issue resurfaced after installation of a new patch and software. 
     
    Earlier I had thought, that this issue might be caused after a database from a diffierent environment is restored on the environment. But that thought does not hold anymore, since the user is getting similar issue without a database restore.
     
    If re-creating the user solves the issue temporarily, then it does not seem like an Active Directory issue.. Maybe a cache issue?
     
    Would you have any suggestions or ideas on what might be causing this? 
     
    Many Thanks, 
    Ankit
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,661 Super User 2024 Season 2 on at
    RE: Issue with Import Users option in Dynamics 365

    Hi Ankit,

    Do you know if it returns all 37,727 AD entries for users where it is working? Maybe some users might not have full AD permissions and would have a smaller return set.

    Anyway, another alternative might be using indeed the data entity or a Power Automate flow.

  • AK2 Profile Picture
    AK2 69 on at
    RE: Issue with Import Users option in Dynamics 365

    Thanks Andre for the reply!

    In one of our environments we have 37,727 users (AD).

    Suprisingly this behaviour happens for some user, but not for all the users. So I am not sure, if it would be due to the number of AD users. Do you know if there would be any such limit on a personal/individual account level?

    The users have the same permissions as well (System Administrator)

    I imported users using Data Entity import.. not sure if that limits or impacts the users in any way.. maybe something for me to test next

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,661 Super User 2024 Season 2 on at
    RE: Issue with Import Users option in Dynamics 365

    Hi Ankit,

    Can you provide information how many users are present in your (Azure) Active Directory? Do the users have the same permissions to see all or part of the AD? Technically it would be possible to first ask some filter values and then retrieve available users. This is not implemented in the standard application.

    The small letters versus capitals is just a formatting. It has no impact on opening the default company for the user.

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