We have requirement for SLA to have a custom time, rather than using the OOB time. For example on our Customer cases, if a case is created at 1pm and the first response SLA is 10 days, the timer needs to end at the end of the 10th day (midnight of that day) rather than 1pm (cases creation time +10 days). Can this only be achieved via a plugin ? Or are there other ways to manipulate the OOB time or customer the time via a power automate flow ?
Any advice is appreciated.