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Manage Whatsapp/Facebook/instagram/Linkedin contacts and automation and store on MS Dyn365

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Posted on by RenatoPereira

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Hi,

Someone knows an app like Sirena/Hi Omni (hiplatform.com)/Scup (scup.com)/ to integrate customers contacts and automate "menu options" for them and save them on Dyn 365 pipeline of sales?

We found some apps like sirena, like FORTICS (Brazilian) but they has internal CRM and cannot integrate or do it partially.

What are using companies who used Dyn365 to concentrate users contacts coming from social networks?

"MS dyn365 Social Engagement" can do that? As I research this was discontinued for the new "Dyn 365 AI for Marketing Insights".

* maybe some app can integrate trough 'Zapier', 'Automate IO' or even 'MS Flow'

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ashish12 3,079 on at

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Do you want to extract the contacts information from Social Channels to D365 CE?

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RenatoPereira 230 on at

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Hi,

no, we would like to know wthat tool companies - who uses MS Dyn365 - are using to concentrate leads coming from social networks like Whatsapp, Facebook Messenger, Instagram, Twitter, webchat in a way to automate that first contact and the after some "classification" put that lead on the Dyn365.

I found some options like agorapulse.com but I didn't receive contact to ask about integration with Dyn365.

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RenatoPereira 230 on at

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After some research, I found 'Alana.AI', 'AgoraPulse.com'.... But I´m not sure that they can integrate with MS Dyn365.

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RenatoPereira 230 on at

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Maybe this can help:

www.preact.co.uk/.../orlo

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RenatoPereira 230 on at

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another but seems not be able to work with MS Dyn

buffer.com/.../reply

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RenatoPereira 230 on at

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this one supports Zappier and then MS Dynamics

https://hootsuite.com/platform

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zapier.com/.../microsoft-dynamics-crm

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>>>> It cannot handle Whatsapp

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RenatoPereira 230 on at

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another that seems to be handle social networks but no informationa about zapier or Dyn integration

www.sprinklr.com/.../

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RenatoPereira 230 on at

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not clear about supported social networks but with integration with Dyn365 and also higher prices for smb's

www.marketo.com/.../

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www.adobe.com/.../marketo.html

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www.marketingautomationinsider.com/.../

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RenatoPereira 230 on at

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another option to put whatsapp on MS TEAMS and accordingly to their website, they have integration with Dyn365

https://anywhere365.io/platform-element-whatsapp-dialogue-provider/

* US$ 60/month per agent

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