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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Time stamps missing on...
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Time stamps missing on emails in timeline

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Posted on by Michael Lindholm 54

We are not able to see the times when we received or sent emails in the timeline of our cases. All other actions are showing time and date. 

As shown in my example below, everything in the timeline but emails are showing time/date.

pastedimage1637161161481v3.png

Is this a setting?

  • Michael Lindholm Profile Picture
    Michael Lindholm 54 on at
    RE: Time stamps missing on emails in timeline

    Solved it! Thank you very much.

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Time stamps missing on emails in timeline

    Hi Michael,

    You can check it as following steps:

    1.Go Power Apps: https://make.powerapps.com/  

    2.Choose correct environment and expand 'Data', click 'Tables' and select 'All' to show all tables

    pastedimage1637209312222v5.png

    3.Find Case and move to Forms to open the form you need:

    pastedimage1637209625462v6.png

    4.Click Timeline control:

    pastedimage1637208761496v1.png

    5.Click 'Email' under 'Activities' to configure email form:

    pastedimage1637209091270v4.png

    6.Open 'Configure form for Email' dialog:  

    pastedimage1637208844375v3.png

    7.Click 'Done' button to close dialog, then save and Publish it.

    pastedimage1637209692406v7.png

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