Send email from CRM using a Shared Mailbox?

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Posted on by VANTAGE

Is it possible to send email from CRM using a shared exchange mailbox thay doesn't have a D365 license?

We are trying to send out email from CRM but we don't want them to be coming from an individual instead a shared mailbox.

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Pradeep Rai 5,489 Moderator on at

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RE: Send email from CRM using a Shared Mailbox?

Hi,

yes it is possible to use shared mailbox.

please check below link:

https://nishantrana.me/2017/07/26/using-shared-mailbox-and-queue-in-crm-for-implementing-generic-email-address-in-dynamics-365-and-exchange-online/

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VANTAGE 92 on at

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RE: Send email from CRM using a Shared Mailbox?

I have already done that but getting the following errors.

Email Server Error Code: UnknownOutgoingEmailIntegrationError

Both Outgoing and Incoming server are set to: Server-Side Synchronization

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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RE: Send email from CRM using a Shared Mailbox?

Can you provide alert message for the respective mail box?

also can you tell me how much emails on an average you are sending ? as well as tracking using the shared mailbox?

Thank you,

Amit Katariya

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Naveen Ganeshe 3,397 User Group Leader on at

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RE: Send email from CRM using a Shared Mailbox?

Hi @VANTAGE,

Please take a look at these links:

github.com/.../generaloutgoingemailservererror-error.md

github.com/.../generaloutgoingemailservererror.md

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NODAL 860 on at

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RE: Send email from CRM using a Shared Mailbox?

Hi Vantage,

If you try to configure a Queue with incoming email address as email of an Office 365 Group/team, then you'll not be able to test and enable the Mailbox and might get following error.

Try creating a shared mailbox instead of group and configure that as incoming email of a Queue in CRM.

Thanks,

Ketan

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Yoshika Suzuki on at

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RE: Send email from CRM using a Shared Mailbox?

Distribution lists cannot be mailbox-enabled.
If it's a shared mailbox, you can mailbox-enable it.

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