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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send email from CRM us...
Customer experience | Sales, Customer Insights,...
Answered

Send email from CRM using a Shared Mailbox?

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Posted on by VANTAGE 90

Is it possible to send email from CRM using a shared exchange mailbox thay doesn't have a D365 license?

We are trying to send out email from CRM but we don't want them to be coming from an individual instead a shared mailbox.

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at
    RE: Send email from CRM using a Shared Mailbox?

    Distribution lists cannot be mailbox-enabled.
    If it's a shared mailbox, you can mailbox-enable it.

  • Verified answer
    NODAL Profile Picture
    NODAL 860 on at
    RE: Send email from CRM using a Shared Mailbox?

    Hi Vantage,

    If you try to configure a Queue with incoming email address as email of an Office 365 Group/team, then you'll not be able to test and enable the Mailbox and might get following error.

    pastedimage1675070320771v2.png

    Try creating a shared mailbox instead of group and configure that as incoming email of a Queue in CRM.

    pastedimage1675070380612v3.png

    Thanks,

    Ketan

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: Send email from CRM using a Shared Mailbox?

    Hi @VANTAGE,

    Please take a look at these links:

    github.com/.../generaloutgoingemailservererror-error.md

    github.com/.../generaloutgoingemailservererror.md

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 8,596 Super User 2024 Season 1 on at
    RE: Send email from CRM using a Shared Mailbox?

    Can you provide alert message for the respective mail box?

    pastedimage1674918305631v1.png

    also can you tell me how much emails on an average you are sending ? as well as tracking using the shared mailbox?

    Thank you,

    Amit Katariya

  • VANTAGE Profile Picture
    VANTAGE 90 on at
    RE: Send email from CRM using a Shared Mailbox?

    I have already done that but getting the following errors.

    Email Server Error Code: UnknownOutgoingEmailIntegrationError

    Both Outgoing and Incoming server are set to: Server-Side Synchronization

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    RE: Send email from CRM using a Shared Mailbox?

    Hi,

    yes it is possible to use shared mailbox.

    please check below link:

    https://nishantrana.me/2017/07/26/using-shared-mailbox-and-queue-in-crm-for-implementing-generic-email-address-in-dynamics-365-and-exchange-online/

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