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Field Service Self scheduling Portal Issue

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Posted on 2 Feb 2024 20:32:41 by Talha Manzoor

Hi Everyone

I have configured Field service portal but i am facing /No time Available / issue how can i resolve ?

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CU21101021-0 2 on 21 Oct 2024 at 10:33:25

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Field Service Self scheduling Portal Issue

Hi guy,

just to let you know that I had the same issue and after so many attempts I found out my problem.

Once you have configured everything related to the portal (following the documentation), you need also to have all the data coherent for that customer, as you were booking that customer asset to be serviced from the D365 FS internal side.

Particularly you need:

- the contact person, logging into the self service portal, with the right web roles

- the account, with customer asset

- the contact person address and servicing coordinates

- the customer asset address and servicing coordinates

My problem was that I had placed the customer asset to be serviced in a functional location in France.

I needed to give an address to that functional location (beside the one on the account and the one on the customer asset):

as you see my customer asset is located in a functional location (Pista A - Hangar 1).

If you double click on the location, you open the functional location form:

where you have a specific address (and coordinates) for that location.

While trying to book an appointment from the Self Service portal, I always had "No time available" because NO resources where found considering everything, also the distance and travel time.

So I had to configure a bookable resource in France (:-)):

and magically, everything finally works fine:

I hope this can help you (since I could not find out any detailed documentation on that)!

Michele
KoJaPD 36 on 11 Jun 2024 at 15:27:25

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Field Service Self scheduling Portal Issue

did you ever find a solution? I am facing the same issue. I have set incident types, enabled for C2, added characteristics to my resources, working hours,... but still I get "no time available" in the selfservice portal...

I see the portal makes a request to find available slots, but somehow none are returned;

https://xxxxx.powerappsportals.com/_services/apps/fieldservice/api/slots/{"itId";"d93348a8-fb27-ef11-840a-6045bd8dfd27","aId";"","acId";"936b419f-9f4b-e111-bb8d-00155d03a715"}

anyone knows what "itID" (incident type?), "aId" and "acID" are?
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AnilMurching on 14 Feb 2024 at 21:22:12

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Field Service Self scheduling Portal Issue

Hi,

We've seen this issue occur when one or more of the configuration steps in Create and configure the Field Service portal - Dynamics 365 Field Service | Microsoft Learn have not been completed, especially the step to configure the incident types (clicking on the "Enable for C2" button).

Thanks
Dengliang Li Microsoft Employee on 05 Feb 2024 at 10:17:26

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Field Service Self scheduling Portal Issue

Hi,

Have you set the validity time for the selected service product?

Create products or services for work orders - Dynamics 365 Field Service | Microsoft Learn

Best Regards,
Dengliang Li