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Customer experience | Sales, Customer Insights,...
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Removing a text paragrah from Case 'Auto Record Creation Rule' inbound email

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Hi All,

I have setup an Auto Record Creation Rule which works fine, however, when the email is processed the typical standard 'Caution this email is originated from outside of the organisation' is added to the Case Description as well. Is there a way within the system Flow for me to just exclude this paragraph so it only pulls through the core body text (Case problem)  I suspect Im going to get the same issue with the senders email signature too.

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