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Service | Customer Service, Contact Center, Fie...
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Operating a Guide on the PC App

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Posted on by 5

Is there a way to allow users to operate the D365 Guide on the PC app? I would like for the end-user to have the option to use the PC app or the HoloLens app to operate a guide. 

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Lopez2394,

    Yes.

    There are two Microsoft Dynamics 365 Guides apps:

    • PC authoring app

    • HoloLens app, which has an Author mode and an Operate mode

    For more information, you can refer the following link:

    Download and install the Dynamics 365 Guides apps (PC and HoloLens) - Dynamics 365 Mixed Reality | Microsoft Docs

    Install the Dynamics 365 Guides PC app - Dynamics 365 Mixed Reality | Microsoft Docs

  • Lopez2394 Profile Picture
    5 on at

    Hi Thank you for your response. However, I was wondering if there was a way for Operators to use the PC app. I understand that the PC app is intended for Authors and it used to create/edit the guides. Is that possible?

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Lopez2394,

    Unfortunately, it can't be achieved.

    Operators only can use the HoloLens app.

    About the Author and Operator user roles in Dynamics 365 Guides - Dynamics 365 Mixed Reality | Microsoft Docs

    pastedimage1661392665947v1.png 

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