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Dynamics 365 Community / Forums / Customer Service forum / Mobile App - alert on ...
Customer Service forum

Mobile App - alert on each new Ticket allocated to me

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Posted on by RenatoPereira 230

Hi,

our customer wanna that his team receive alerts on the Dynamics mobile app (Android devices) when a ticket is allocated to the technician - this is different to receive email alert since they already receive too many emails on outlook and sometimes they 'forgot' the vison to that.

>>> Is there anyway to accomplish that?

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    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    No, there is no way to do that through the mobile app.  MS currently does not support any notifications through Dynamics.  That said, you could use something like Microsoft Flow to send a Text Message when they get a ticket.  They would still have to manually open Dynamics at that point, but it would at least alert them.  

  • RenatoPereira Profile Picture
    RenatoPereira 230 on at

    Hi Wayne,

    tks for quick reply. Do you know if is there some USERVOICE for MS Dynamics? I´m unable to find.

    I´ll post it on experience.dynamics.com/ideas for while.

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