Mobile App - alert on each new Ticket allocated to me

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Posted on by RenatoPereira

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Hi,

our customer wanna that his team receive alerts on the Dynamics mobile app (Android devices) when a ticket is allocated to the technician - this is different to receive email alert since they already receive too many emails on outlook and sometimes they 'forgot' the vison to that.

>>> Is there anyway to accomplish that?

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RenatoPereira 230 on at

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RE: Mobile App - alert on each new Ticket allocated to me

Hi Wayne,

tks for quick reply. Do you know if is there some USERVOICE for MS Dynamics? I´m unable to find.

I´ll post it on experience.dynamics.com/ideas for while.
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Wayne Walton 13,726 on at

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RE: Mobile App - alert on each new Ticket allocated to me

No, there is no way to do that through the mobile app. MS currently does not support any notifications through Dynamics. That said, you could use something like Microsoft Flow to send a Text Message when they get a ticket. They would still have to manually open Dynamics at that point, but it would at least alert them.