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ReportCreating a ticket crashes on my Dynamics 365 CRM Customer Service online sandbox (SLAInstance flow) :
I get the following error message:
Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Workflow must be in Published state. (Fault Detail is equal to Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- ). (Fault Detail is equal to Exception details: ErrorCode: 0x80040265 Message: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Workflow must be in Published state. (Fault Detail is equal to Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- ). TimeStamp: 2024-02-08T17:42:21.7733439Z -- Exception details: ErrorCode: 0x80040265 Message: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception :...).
Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Workflow must be in Published state. (Fault Detail is equal to Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- ). (Fault Detail is equal to Exception details: ErrorCode: 0x80040265 Message: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Workflow must be in Published state. (Fault Detail is equal to Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- Exception details: ErrorCode: 0x80045047 Message: Workflow must be in Published state. TimeStamp: 2024-02-08T17:42:21.7576674Z -- ). TimeStamp: 2024-02-08T17:42:21.7733439Z -- Exception details: ErrorCode: 0x80040265 Message: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id aa074630-3cd8-ec11-a7b5-0022486fafc0 of SlaItemId 759ddfc6-3bd8-ec11-a7b5-0022486fafc0 Exception :...).
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