All activities are not appearing in activity timeline on the customer profile. As part of creating activitities i have done below steps:
Added Activity tables in data source
Added Fields in Map
Linked Activity tables to Contact Table in Match and run match
excluded activity table fields in merge
created activities in activities section under data module by adding their relationship, selecting date field, subject and description field
then run these activitities
Issue is that now some activities dont show up at all in timeline. Is there a particular step i am not supposed to do?
When you were ingesting, was there any specific reason the data was mapped? I think if I'm reading you right, you had brought Activities in in M3, if so, that is probably an issue. None of the activity entities should be present if in the Map,Match, Merge step. I think that may be defining them as customer records but that would generally be an all or nothing issue if it's customer and you mentioned only some Activities are showing up. You mentioned "Excluded Entity Activities in Merge" - If so then it should be pretty easy to resolve, just delete them from there, they should obviously be in as Data Sources, and the relationship mappings sound right.
Would you be able to show a screen shot of the M3 Layout for Customer Entities?
I have followed all steps in Microsoft documentation and selected yes to that option too
this is trial environment
Hi, when you added activities, was the option to show it on the timeline available?
Customer activities - Dynamics 365 Customer Insights | Microsoft Docs
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