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Hi,
I have recently enabled agent scripts for Omnichannel and have been asked about MI reporting based on who uses them. Is this possible and if so what is the best way to achieve this?
Thanks,
Hi,
The following link will guide you when configuring a report and it includes configuring some historical analytics reports available in Omnichannel:
Configure Omnichannel historical analytics reports | Microsoft Docs
The following link will help you understanding the reports:
Omnichannel Insights dashboards for supervisors | Microsoft Docs
If this was helpful, please check it as verified to help others finding useful information.
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