web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Agent Scripts - MI Rep...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Agent Scripts - MI Reporting

(0) ShareShare
ReportReport
Posted on by abutler1986 677

Hi,

I have recently enabled agent scripts for Omnichannel and have been asked about MI reporting based on who uses them. Is this possible and if so what is the best way to achieve this?

Thanks,

  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Kenneth Ariel Chave... Microsoft Employee on at

    Hi,

    The following link will guide you when configuring a report and it includes configuring some historical analytics reports available in Omnichannel:

    Configure Omnichannel historical analytics reports | Microsoft Docs

    The following link will help you understanding the reports:

    Omnichannel Insights dashboards for supervisors | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 42

#3
ParthPatel249 Profile Picture

ParthPatel249 33

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans