Customer is on GP 2015 14.00.0725 (R2) trying to upgrade to GP 2018 in a DEV environment. I can launch GP successfully in DEV before starting any upgrade processes so I know I have a solid starting point for the upgrade. When I try to apply the service pack to get them to a GP version that is supported to upgrade directly to GP 2018, I'm getting an error for which I can find no help. I have tried applying the following service packs:
- KB3102158 - US YE 11/24/2015 - 14.00.0898
- KB3134012 - January HF 1/20/2016 - 14.00.0952
- KB4528415 - US YE 11/28/2019 - 14.00.1230
In all three cases the service pack starts to run but within about 20 seconds shows the following error:
Failed to find node: //configuration/addins/DynamicsGPSvc in XML file: C:\Program Files (x86)\Microsoft Dynamics\GP2015\Dynamics.exe.config. system error: -2147020584
The service pack then rolls back and doesn't complete. I've compared the file listed in the error message between our DEV and PROD environments and they match exactly. And I reviewed the file in an XML editor and the node that is said to be missing actually does exist in the file.
I've completely many GP upgrades over the years and I almost feel gas-lighted here because it should be working exactly as it has in the past but it's not. Any insights would be greatly appreciated.