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VoC - Create Lead workflow can't be activated again

Posted on by 42

Hi All,

We are running Dynamics 365 for Sales online (

Within our environment we have installed the OOB Voice of the Customer solution version 8.3 (no customization on this)

Since the one of the Administrators left the company was owning the 12 workflows that are coming with this solution we needed to re-assign these workflows to a service account.

After re-assigning this to the Service account, all workflow were in draft state.

When we tried to activate all the workflows again there was one workflow which I was not able to activate again: VoC - Create Lead.

Downloading the error message it gave me the information below.

It is saying that the workflow does contain errors, but I was not able to find any red signs on what could be wrong.

Any thoughts on what we could try to get this running again?

Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EBE2D9C4Detail:
<OrganizationServiceFault xmlns:i="" xmlns="">
<ErrorDetails xmlns:d2p1="" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EBE2D9C4</Message>
<ExceptionSource i:nil="true" />
<ErrorDetails xmlns:d3p1="" />
<Message>The selected workflow has errors and cannot be published. Please open the workflow, remove the errors and try again.</Message>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
<OriginalException i:nil="true" />


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