Handling of Swap Order scenarios in terms of Payment and Refund application

Posted on by M bilal

Greetings to all,

We have a scenario where we are receiving a Swap order against an initial order that is in its open stage meaning not yet shipped at the customer address: Consider the following example:

Initial order created by the customer with an Amount up to 1,000 & we are receiving Payments in Advance and as per our current system a payment entry of -1,000 is created.
Then we received a Swap order with an Amount up to 2,000, meaning an additional 1,000. In such a case the system again created a payment entry of -2,000

So if summed up, we have collected an Amount of 3,000 from our customer which doesn't make sense.

Any suggestions/possible solutions of how can we handle such a scenario in terms of Payment and Refunds?

Thanks

Categories:

Financial Management