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Handling of Swap Order scenarios in terms of Payment and Refund application

Posted on by 96
Greetings to all,

We have a scenario where we are receiving a Swap order against an initial order that is in its open stage meaning not yet shipped at the customer address: Consider the following example:
  • Initial order created by the customer with an Amount up to 1,000 & we are receiving Payments in Advance and as per our current system a payment entry of -1,000 is created.
  • Then we received a Swap order with an Amount up to 2,000, meaning an additional 1,000. In such a case the system again created a payment entry of -2,000
So if summed up, we have collected an Amount of 3,000 from our customer which doesn't make sense.



Any suggestions/possible solutions of how can we handle such a scenario in terms of Payment and Refunds?

Thanks
 

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