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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / work hours (calender) ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

work hours (calender) not appearing in resource booking

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Posted on by Rohit 34
I checked the settings. under information form, work hour control is set. Still calender is not appearing.





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Dynamics 365 Field Service
I have the same question (2)
  • Rohit Profile Picture
    Rohit 34 on at
    Anyone please reply, it's urgent
  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 3,084 Super User 2026 Season 1 on at
    The control in my demo environment (Out of Box) is called CC_WorkHourControl
     
  • CU25110602-0 Profile Picture
    CU25110602-0 Microsoft Employee on at
    Thank you for replying.

    So, you suggesting that control name is the issue?

    Also, can you suggest what all thinks we can make sure while checking this issue?

    Thanks
  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 3,084 Super User 2026 Season 1 on at
    Correct, it looks like you are using a different control than what I see in my standard environment. I'm not sure if the PCF control you have in your screenshot is a custom one or maybe a newer version that hasn't been deployed to my environment yet, but it appears to not be working as expected. I would try to use the CC_WorkHourControl linked to the Calendar lookup field on the Bookable Resource table.
  • D365User12345 Profile Picture
    D365User12345 8 on at
    Hi @Rohit,
     
    i dont know about your simulation scenario, but here i encounter the same issue. wherein this is usually encountered for first time logging in (in my case) as a user to the app. i dont know if you can also try it on your end.
     
    simulation:
    1. to simulate 1st time login, open an incognito browser (edge or chrome)
    2. login as user to the app
    3. click Resources > 1 record > Work Hours
    4. click another resource (or as long as you like) it wont show the calendar
     
    NOTE:
    not until you click the browser Refresh on the Work Hours page.
     
    im not sure if this is a script loading issue but, this is how we can simulate displaying issue of the Work Hours calendar of the Resource. as a work around, as long as you knew this Refresh hack, you're safe to continue as this will only happen for the first time. i am assuming if cleared cache as well. 
     
    Hope this helps. Thank you!

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