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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Form submission page s...
Customer experience | Sales, Customer Insights,...
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Form submission page showing error, but the status reason equals success

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Posted on by Community member 4
Hi,
 
I've generated a standalone page for a RTM form, and testing it live (published) after a submission I get the standard error message: There was an error, please try again.
 
 
However when I check the form submissions, it is successful:
 
 
Anyone else experiencing this?
  • CU15101452-0 Profile Picture
    CU15101452-0 4 on at
    Form submission page showing error, but the status reason equals success
    Hi there, 
     
    I am retrieving the same error. I tried different browsers, incognito mode, cleared caches. Added all required fields, tried fields without business rules, however certain webforms are throwing this error after submittion however the result in CRM is successful... Do you think this would be case for the ticket? Thank you
  • Community member Profile Picture
    Community member 4 on at
    Form submission page showing error, but the status reason equals success
    Hi,
     
    This is still happening. We either get the error message or this:

     
    Successful entries in Dynamics but an error message with every submission. 
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Form submission page showing error, but the status reason equals success
    Hi,
     
    I did not reproduce your problem in my testing.
    I am using Dynamics 365 Customer Insights - Journeys trial version.
    Current version ：1.1.37290.68
     
    I don't encounter your error in either the Edge browser or Google Chrome.
     
    Have you tried submitting again and do you still get the error.
    Check that the network conditions are good.
    You can try submitting with a different browser and submitting in privacy mode.


    Best Regards,
    Dengliang Li
     

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