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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Zetadocs Express Insta...
Microsoft Dynamics NAV (Archived)

Zetadocs Express Install Error

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Posted on by mmccabe

Trying to install Zetadocs Express on my laptop as a standalone installation for demo purposes. I have NAV 2013 R2 installed on the machine.

Get the following error when I run the Zetadocs setup.exe:

"Microsoft Dynamics NAV 2009 R2 or 2013 Role Tailored Client needs to be installed for this installation to continue"

Error log shows an additional message: Error 2732 Directory Manager not initialized

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I have the same question (0)
  • David Cole Profile Picture
    David Cole 1,975 on at

    Hello,

    Please can you check if the following registry key exists on your PC:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DynamicsNav71

    It should contain the following String Value:

    Value name: DisplayVersion
    Value data: 7.1.35473.0

    If the above doesn't exist, add manually and try running the Zetadocs Express installer again. Please let me know if this resolves the issue or not.

    Kind regards,

  • Redking Profile Picture
    Redking 5 on at

    Hi David,

    I am having the same issue on some PC's but not others.

    We cannot find the registry key on either working or none working pc's (Win 7 64Bit).

    Any ideas?

    Red

  • Verified answer
    David Cole Profile Picture
    David Cole 1,975 on at

    Hello,

    Sorry for delay in response.

    We have found that on some systems the registry key mentioned above is stored within a GUID folder in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DynamicsNav71, instead of in the Dynamics71 folder itself.  I believe if you add the reg key as described above then this should resolve the issue.

    If issue is unresolved, please email support@equisys.com and we will investigate further for you. I will post an update here when we find resolution.

    Kind regards,

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