Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Field Service forum / Work Order Resource du...
Field Service forum

Work Order Resource duration requirement

Posted on by Microsoft Employee

We are doing something not oob.  Field Service Work Orders are created by custom plugin.

Our business schedules resources for standard 8-hr days, for projects that last multiple days.   

Our challenge is that in Field Service Work Order, 1-day is 24hrs. 

When we set it to 8-hrs, it seems to default to 1-day, 24hrs 

Also, when we schedule the work order in Schedule Assistance, the Schedule board uses a 24-hr day.  

IF we try to schedule a 4-day project (Monday, Tuesday, Wednesday, Thursday), this would be 32 hrs, but on the 24-hr schedule board it shows from (Monday-midnight to Tuesday-08:00am)

Am I missing a setting parameter?  How do we set Work Order time Duration to be 8hrs and have a day on the schedule board reflect a day being 8-hrs (not 24hrs)?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans