In d365 we do not have access to Live prod DB. There are instances when user creates bad data to trigger an incident.
As of 2012 r3 we as developers use to access the prod db and get it fixed there to resolve the incident.
How do we fix such issues on d365 with no access to prod db.
I am given to understand that any build push to Prod, MS will take 1 business day to fix. So will such issues pertaining to bad data created by end user will impact production for 1 business day ? This definitely not make sense, please suggest what am I missing here.