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Customer experience | Sales, Customer Insights,...
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SubGrid records render issue on Dynamics CRM Portal

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Posted on by 10

I have an Entity Form with Subgrid of N:N relationship entites. On Portal, When Entity Form (in edit Mode) gets open in Dialog box view  , Subgrid sometimes show only 1 record out of 5 records and when I click on sort of any column all 5 records appear.

Have observed the same scenario with 1:N relation entity subgrids as well.

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  • Suggested answer
    Naveen Ganeshe Profile Picture
    3,397 User Group Leader on at
    RE: SubGrid records render issue on Dynamics CRM Portal

    Hello Harsh,

    You can try to enable the change tracking option from entity settings for the subgrid entity. Please see below screenshot for reference:

    pastedimage1578938517562v1.png

    You can follow this link to more details: community.dynamics.com/.../dynamics-365-microsoft-portal-caching-issue

    It might be helpful for you

  • Suggested answer
    oliver.rodrigues Profile Picture
    4,052 on at
    RE: SubGrid records render issue on Dynamics CRM Portal

    that's most likely to be a caching issue, when you force to clear the cache, does it display the data?

  • Suggested answer
    Nithya Gopinath Profile Picture
    17,078 on at
    RE: SubGrid records render issue on Dynamics CRM Portal

    Hi Harsh,

    It seems to be a cache issue.

    You can open the below URL and clear cache if you have "Administrator Web Role" in the portal.

    portalURL/_services/about

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