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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Reverse Sales order In...
Microsoft Dynamics AX (Archived)

Reverse Sales order Invoice

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Posted on by Community Member

Hi All,

 Sales order is partially invoiced against four packing slips.  I want to reverse the invoice and set all pack to invoice remainder.  I need to be able to invoice each packing slip separately and when I initially invoiced I selected them all and invoiced.  How can I reverse the sales order invoice and then invoice each packing slip separately.  When I attempt to do a credit note I receive an error stating that the Inventory transactions with a quantity of 36,000.00 attached to reference Output order, 00000072_112 exist.  This is stopping me from posting the credit note.  Any info would be greatly appreciated.

 Thanks,

 

T

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  • Community Member Profile Picture
    Community Member on at

    You need to cancel the delivery remainder on the sales order.  Then issue your credit (the error will go away because you cancelled your dlv remainder).

    After the credit is issued, you post the invoice again against the packing slip quantities.  The system should automatically generate four separate invoices once you post against the packing slip quantity.

  • Community Member Profile Picture
    Community Member on at

     Thanks for your quick reply Bob. 

     

    When you say issue your credit do you mean create the credit note and post that? 

     

    When i test the invoicing against packing slips (Quantity set to Packing slip) it will only print one invoice.  Is there a parameter?

  • Community Member Profile Picture
    Community Member on at

    Yes, create the credit note and post it.

     

    You are correct, I just tested this myself and it creates only one invoice.  The work around for this is to set the deliver now field (match them up with each packing slip) and then go and post four seperate invoices against the deliver now quantity.

  • Community Member Profile Picture
    Community Member on at

     Now if i post the credit note the Posting > Invoice is grayed out.  How would i be able to post against the order now?

     

    Sorry Bob for all this back and fourth.

  • Community Member Profile Picture
    Community Member on at

    That's okay.  It is difficult trying to help without actually seeing the order but here is what I would do.

    If that order is invoiced for the correct amount and the dlv remainder is zero and a credit is issued against it, I would create another order.

    Then if you need to have 4 different pack slips / invoices for it...  Create the 4 pack slips and then create the 4 invoices (using the dlv now qty method I posted above).

    This should work.  The customer will have to be informed that a different order number was placed to properly invoice and the previous order is credited back to their account.

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